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FAQ

All our personalised products are embroidered. It provides a much better effect than the print alternatives and creates a permanent effect on the items improving their appearance.
All personalised products are gift wrapped and put in a box, perfect for gifts.

We can personalise anywhere on the product provided there is enough space, contact us for more personalisation options!

No. We do not include any invoice or any price in the packaging for any personalised products. If the product is not personalised, you will need to request for the invoice to be removed. For orders being delivered to the outside Mainland UK, we are legally required to display the contents and price of each parcel to customs.

If the order has been damaged in any way, then please get in contact ASAP after receiving the order. We will replace the products if they have been damaged. However, due to the nature of personalised products, exchanges and refunds are not available unless it is a fault on our part. Please refer to our online returns policy for full details.

If you would like to amend your order, contact us within 30 minutes of placing the order. Please include your order number and the change(s) in which you would like to make.


Please note that we cannot guarantee amendments submitted after 30 minutes as your order may already be in production.
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